Refund Policy

  • Welcome to MLE Trend Shop. Your satisfaction is our top priority, and we want to ensure you have a positive shopping experience. Please read our refund policy carefully to understand your rights and responsibilities.

MLE Kids Trend Store

Returns policy

  • 1. Eligibility for Refunds

    • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team at mletrend@gmail.com within 24 Hours of receiving the product. We will provide instructions on how to return the item for a replacement or refund.
    • 1.2 Incorrect Items:If you receive an incorrect item in your order, please contact us within 24 Hours of receiving the product. We will arrange for the correct item to be shipped to you, or you may opt for a refund.
    • 1.3 Change of Mind:We do not offer refunds for change of mind or buyer's remorse at this point. Please carefully review your order before completing the purchase.

  • 2. Return Process

    • 2.1 Authorization:
      Before returning any items, you must contact our customer support team to obtain authorization. Unauthorized returns may not be accepted.
    • 2.2 Condition of Returned Items:
      Returned items must be in their original condition, unused, and in the original packaging.
    • 2.3 Shipping Costs:
      Customers are responsible for the cost of shipping returned items unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

  • 3. Refund Processing

    3.1 Timelines

    Refunds will be processed within 3-5 Working days of receiving the returned item.

    3.2 Payment Method

    Refunds will be issued to the original payment method used for the purchase.

  • 4. Cancellations

    Once an order is placed, it cannot be canceled or modified. Please double-check your order before completing the purchase.

  • 5. Contact Us

    If you have any questions or concerns about our refund policy, please contact us at mletrend@gmail.com.

  • 6. Changes to the Refund Policy

    We may update our refund policy from time to time. We will notify you of any changes by posting the new policy on this page.

    By making a purchase on MLE New Trend Shop, you acknowledge and agree to our refund policy.